HELP CENTRE
Frequently asked questions
Everything you need to know about our products, ordering and delivery.
Products
Are your products halal?
Yes. All AWAFEY products are halal, so you can enjoy them with confidence.
How do I store tahini correctly?
Keep it in a cool, dry place away from sunlight. It is normal for the oil to separate and rise to the top — just stir it through before use. Refrigeration is not necessary, but it will make the paste firmer.
What is the difference between your za'atar varieties?
Green za'atar is the classic blend — herbal, fresh and ideal for manakish. Aleppo za'atar contains more sumac and is bolder and tangier. The pomegranate variety adds a fruity, tart note from pomegranate molasses.
What is freekeh and how do I cook it?
Freekeh is young green wheat, harvested before it ripens and roasted over a wood fire, which gives it its smoky flavour. You will find a step-by-step method on the product page. Please note: freekeh is wheat and therefore contains gluten.
How long do the products keep?
The best-before date is printed on every pack. Spices, za'atar and freekeh keep well for a long time when stored dry and tightly closed. Once opened, use within a reasonable period for the best flavour.
Ordering & delivery
How long does delivery take?
We dispatch your order within 1–2 working days. Parcels within Germany usually arrive in 2–4 working days.
What does shipping cost?
Shipping costs are shown in your basket before checkout. Above a certain order value, delivery within Germany is free.
Do you ship outside Germany?
The countries we currently ship to are listed among the delivery options in your basket. If your country is not there, just get in touch and we will look for a solution.
Which payment methods do you accept?
All available payment methods are shown at checkout.
How can I track my order?
As soon as your order ships we send you an email with a tracking number. If it hasn't arrived, please check your spam folder.
Can I change or cancel my order?
Please contact us as soon as possible. As long as the order has not shipped, we can usually still change it. Once it has shipped, our returns terms apply.
Returns & other questions
Can I return products?
Unopened, undamaged products can be returned within the statutory return period. Opened food items cannot be taken back for hygiene reasons. If something arrives damaged, send us a photo and we will sort it out quickly.
Where can I buy your products in shops?
Our products are stocked in more than 300 supermarkets. If you are looking for a shop near you, get in touch and we will gladly help.
Do you supply shops and restaurants?
Yes. If you are a retailer, restaurant or distributor interested in working with us, get in touch and we will send you our wholesale terms.
Where do I find ingredients and allergen information?
The full ingredient list and allergen information are on each product page and on the packaging itself. In case of doubt, the information printed on the pack always applies.